Read Between The Lines: Client Body Language and Vocal Cues

Jamie Davidson May 8, 2019

You’ve done your homework. You’ve prepared for the big meeting. You’re standing in your Wonder Woman power pose. But, you’re unsure if the presentation is going over well. The room is silent and you can’t read your audience.

In professional just as in personal relationships, non-verbal communication often speaks louder than words. Are your clients interested? Confused? Bored?

Can you really get inside your client’s head?

Recognizing and interpreting body language cues can help you better understand your client’s needs.

3 Daily Huddle Templates to Keep Your Conference Calls Short

Kurt Birkenhagen December 11, 2018

The daily scrum meeting in Agile methodology has one singular purpose: to inform team members what’s been done and what’s left to be done. Productive scrum meetings contribute to a project’s timely delivery. Because of its effectiveness, managers and team leaders outside of the SaaS industry have created variations on its format to suit their own purposes and reap the benefits.


The daily huddle, a brief and concise check-in have two valuable meeting characteristics: 1) They’re condensed to save time 2) They’re structured to meet specific goals,

Vision Meeting Success

Kurt Birkenhagen August 31, 2018


In a vision meeting, your team imagines what future success looks like and how to get there. In a way, you’re reenacting Dr. Seuss’ book Oh, The Places You’ll Go!, which has inspired generations to overcome obstacles, persevere, and succeed. The story affirms the fact that we have choices and that what we choose makes us who we are. That’s what you’re doing in a vision meeting.

You’re building a collective mental map that everyone can reference as you embark on the journey together.

Agile Retrospective Meeting Guidelines

Kurt Birkenhagen August 3, 2018

For those just starting the Agile methodology, the retrospective meeting is one of the first steps they want to nail right away. It may determine the success of the entire Agile onboarding process. (Agile is an iterative and incremental approach to software development, underpinned by the Scrum framework. Read more here.)

Looking back at the successes and failures of a project is how your scrum team grows in its productivity and efficiency.

Asking the Right Interview Questions in Today’s Competitive Workplace

Kurt Birkenhagen May 29, 2018


Staring across the boardroom table at your potential next employee is as nerve-wracking for you as it is for them. Is it because, after dozens of interviews, you’re still not sure about those basic questions you’ve been asking for years?

Now’s the time to enhance your hiring process by adding a few of these questions from HR experts, CEOs, and other masters of the job interview.

Personal Core Values Questions
Teamwork Interview Questions
Leadership Interview Questions
Conflict Resolution Interview Questions
Time Management Interview Questions
Communication Skills Interview Questions
Problem-Solving Interview Questions
Competency-Based Interview Questions

Personal Core Values Questions

Good people working together—that’s what makes a company successful.

Balancing the Pros and Cons of Managing a Remote Team

Kurt Birkenhagen March 20, 2018


If you’re thinking about taking your team remote, there’s plenty to consider — so you might want to use the reliable decision-making tool, the pro/con list. I asked experts and remote managers about their favorite and least favorite parts of managing a remote team. See what parts of their experience apply to your situation and make your list accordingly.

Pro: Hire better talent

This is, by far, the greatest advantage of running a remote team.

The 4 Steps for Onboarding a Remote Employee

Kurt Birkenhagen February 21, 2018


The best part of remote work is that it makes life easier for the worker. Remote work eliminates or reduces commutes and helps the employee manage the demands of the rest of their life.

But remote work can be a challenge for workers and managers early on. Some of the most basic parts of the onboarding process can get difficult if they’re done from a distance.

But have no fear — I spoke to managers and HR professionals,

Meeting Minutes: Templates and Explainer

Kurt Birkenhagen January 25, 2018

If your boss asks you to keep minutes or take formal notes on a meeting, you might be intimidated. The task sounds serious and official — it brings to mind boardrooms, courtrooms and Congressional hearings.

Being the Meeting Recorder and taking meeting minutes is an important job. But it’s not something that should keep you up at night. Your colleagues won’t morph into lawyers (unless they’re already lawyers) when the meeting starts.