We’re driven to provide the conferencing solutions you can count on every single day.

We are currently seeking an Inside Sales Representative and Accounts Manager with a strong inside sales or retail background and an enthusiastic and engaging personality. This full-time position will require strong communication skills, both written and verbal, and a dedication to measurable results. As an Inside Sales Representative, you will be interacting with current clients while answering questions and outlining key product benefits to prospective customers generated from inbound marketing efforts.

You will proactively develop relationships with customers with the goal of closing sales and generating product revenue. If you have the requisite sales experience with a track record of success, proven communication & organizational skills, and love to win – we want to talk to you.

Responsibilities

• Interact with prospective business customers and current clients
• Understand the client’s needs & effectively communicate how Vast will meet them
• Match use cases to the best Vast Conference service offering
• Document qualification details including use case, purchase timeframes & next steps
• Close and manage the onboarding transition with our Customer Service team

Qualifications

• At least 1-2 years of professional inside sales or retail experience (software sales a plus)
• Excellent communication skills (written and verbal)
• Ability to learn the service and train clients on technology and product usage
• Highly organized with exceptional follow up skills
• Ability to quickly build rapport and gain trust over the phone

We are looking for a Customer Success Representative who understands the value of nurturing customer relationships and helping people. You will be responsible for interacting with new customers during their onboarding process to drive user adoption and satisfaction to ensure high client retention.

In this full-time role, you will work with new and existing customers to ensure their initial success and happiness with our conferencing services. It is your responsibility to effectively onboard new accounts, encourage initial use with high customer satisfaction. You will manage support emails and phone calls, follow up on existing issues, provide customer insights and feedback to product marketing and engineering to help Vast Conference provide the best product possible.

Responsibilities

• Provide amazing support to Vast Conference customers
• Resolve inbound requests via phone, email and online chat along with other tools
• Be both support representative and sales consultant for a variety of features and services
• Speak to users about technical issues in a way they can understand
• Collect and report on customer feedback to product team

Qualifications

• 1+ year experience in customer service, call center, or retail sales role
• Bachelor’s degree preferred
• Excellent customer service skills
• Strong written and verbal communication skills
• Well organized and able to multi-task
• Able to work independently and as a team player
• Maintain a positive attitude, strong work ethic and empathy for new users
• Must be available to work Monday to Friday 7:00 AM – 4:00 PM PST

Seeking a Marketing Assistant who can support our Marketing Communications Manager develop and execute a variety of creative and promotional programs. The Marketing Assistant will help create and maintain sales materials, marketing and social media campaigns. They will help coordinate project activities and participate in research efforts to help with the growth of the company.

Responsibilities

• Work under the supervision of the Marketing Communications Manager to develop and execute strategies for the growth of the company
• Do research to understand customer needs and how content can address them
• Perform competitive analysis to uncover content gaps and opportunities
• Assist in designing and developing marketing collaterals and promotional materials
• Contribute written content for website, blog and social media
• Recommend creative and cost-effective promotional activities

The Marketing Assistant has:

• Knowledge of WordPress
• Basic understanding of HTML and web publishing
• Familiarity with SEO best practices
• An ability to manage multiple projects and meet deadlines.

Qualifications

• Provide amazing support to Vast Conference customers
• Resolve inbound requests via phone, email and online chat along with other tools
• Be both support representative and sales consultant for a variety of features and services
• Speak to users about technical issues in a way they can understand
• Collect and report on customer feedback to product team