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Differences Between a Toll and Toll-Free Dial-In Number

Kurt BirkenhagenKurt Birkenhagen


Here’s a question we receive quite often, so we thought we’d do a quick post to explain. The question is:
“What is the difference between a toll dial-in number and a toll-free dial-in number”?

Let’s begin by covering a toll conference dial-in number. A toll number in the United States is a regular 10-digit telephone number. These numbers may not be free to the caller; standard long-distance charges could apply depending on the caller’s long-distance provider and plan. If a caller has a free or unlimited long-distance plan with their telephone service provider, the call would be made at no additional cost. The toll dial-in numbers we provide are located in large cities where the cost for attendees to connect to them is likely minimal compared to dialing toll numbers in more rural areas like many other conferencing services offer. At the time of this post, clients can dial a toll conference call number in Los Angeles, San Francisco, Seattle, Chicago, Dallas, Boston, New York, Atlanta and Tampa.

Now let’s move onto a toll-free conference call number. A toll-free call by definition is a call that does not cost the calling party anything; instead the host is responsible for the cost of the call. When you provide your callers with a toll-free conference number, the calling party does not have to worry about being billed long-distance charges for the call because the organizer of the call is covering the cost for all attendees using the toll-free dial-in number. A toll-free number in the United States can start with the prefix; 800, 888, 866, 877, and even 855. Our service offers a toll-free 800 conference calling number.

So which conference plan is right for you, toll or toll-free?

This depends entirely on you and how you prefer your callers connect to your conference or the budget you have to put towards your audio conferencing. We thought it would be best to give our users full control over their calls and the cost associated with them, so we’ve set up our service with both options available, toll and toll-free, so our users can choose either or both types of access numbers.

Head of sales and marketing efforts for conferencing and collaboration company - Vast Conference. Enthusiastic client advocate focused on design and product development to deliver simple, easy-to-use conference call and online meeting services.

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