Understanding the Difference Between Toll and Toll-Free Numbers

Kurt Birkenhagen August 13, 2019

What is the difference between a toll and a toll-free conference call dial-in number?

Have you heard the terms toll call, toll dial-in number or toll-free call tossed around? Are you not quiet sure of the meaning and potential costs associated with each? Below, we’ll define each type of call, the cost implications of each and which type of conference calling plan may be optimal for your business.

Toll Conference Call Dial-in Number

Let’s begin by covering a toll conference dial-in number.

How to Custom Brand Conference Calls

Kurt Birkenhagen June 10, 2019

“You never get a second chance to make a first impression.” And a great way to make a positive impression with your conference call attendees is by customizing their experience. Every day we participate in numerous conference calls and video chats. With so many meetings, the calls can start to feel repetitive, mundane and easily forgettable.

Don’t let your meeting get lost among the workday clutter. Make sure your meeting stands out from the pack with signature conference call branding.

3 Daily Huddle Templates to Keep Your Conference Calls Short

Kurt Birkenhagen December 11, 2018

The daily scrum meeting in Agile methodology has one singular purpose: to inform team members what’s been done and what’s left to be done. Productive scrum meetings contribute to a project’s timely delivery. Because of its effectiveness, managers and team leaders outside of the SaaS industry have created variations on its format to suit their own purposes and reap the benefits.


The daily huddle, a brief and concise check-in have two valuable meeting characteristics: 1) They’re condensed to save time 2) They’re structured to meet specific goals,

Virtual Team Building for Remote Workers

Kurt Birkenhagen December 11, 2018


When your whole team doesn’t work in the same physical space, you’ve got to approach team building in a unique way. The rise in remote working requires businesses and HR departments to use creativity to cement relationships between office-based and virtual workers. For remote workers, physical distance can quickly transform into emotional distance. And also develop the feeling that they’re an anonymous cog in a machine. When unmanaged, this can affect productivity,

Vision Meeting Success

Kurt Birkenhagen August 31, 2018


In a vision meeting, your team imagines what future success looks like and how to get there. In a way, you’re reenacting Dr. Seuss’ book Oh, The Places You’ll Go!, which has inspired generations to overcome obstacles, persevere, and succeed. The story affirms the fact that we have choices and that what we choose makes us who we are. That’s what you’re doing in a vision meeting.

You’re building a collective mental map that everyone can reference as you embark on the journey together.

Four Roles to Keep Your Meeting on Track

Kurt Birkenhagen August 17, 2018

Whether you’re facilitating a meeting or participating in one, you have an important role to play and duties to fulfill. Collectively, these roles and obligations work together to produce meetings where things get done. When they’re omitted or ignored, your meetings become unending complaint fests or time-sucks everyone tries to avoid.

Assign These Roles Before Your Next Meeting

Here are four meeting roles to transform your next board meeting,

Agile Retrospective Meeting Guidelines

Kurt Birkenhagen August 3, 2018

For those just starting the Agile methodology, the retrospective meeting is one of the first steps they want to nail right away. It may determine the success of the entire Agile onboarding process. (Agile is an iterative and incremental approach to software development, underpinned by the Scrum framework. Read more here.)

Looking back at the successes and failures of a project is how your scrum team grows in its productivity and efficiency.

How to Write a Job Description

Kurt Birkenhagen July 20, 2018

Too often, employers view job descriptions as pragmatic, informative tools for job placement ads. Consequently, most turn out to be lengthy, dense, and uninspiring laundry lists of qualifications you’re looking for that leaves candidates confused about how working for you actually benefits them. Ineffective job descriptions result in high turnover rates and hours of wasted employee training, which today totals $1,252 per employee.

So, before investing in employee morale boosters,