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Conference Call Icebreakers


conference calling ice breakers

A majority of conference calls are done with people that aren’t familiar with each other, the attendees could be mere acquaintances or even complete strangers, so it’s a great setting to use an icebreaker to help break the tension and ease everyone into the call and onto business.

As the host of the conference, you’ll have to get creative with the type of icebreaker you want to use, so put your imagination in high gear and think up a couple of icebreakers that you think will work for the group of attendees on the call. We wish this was an exact science, unfortunately it’s not, but we’re more than happy to offer you a couple of icebreaker suggestions to get you started. Please add any other ideas that have worked for you in the comments section below too.

• Introductions – Have all of your participants do an introduction while sharing a fun fact about themselves. This will add a touch of personalization, and maybe even a bit of humor depending on the answers given.

• Truth – If you want to add a little fun to the introduction, instead of having your participant say one fact about themselves, have them say two or three, in which one is false, and let the other participants take a guess to find out which one it is.

• Superhero – Ask the conference participants if they could be a superhero for a day, who would they choose and why?

• Marooned on an island – If you were stuck on an island, which 3 things would you take with you? A fantastic question to see what your participant’s value.

• Above and Beyond – Want to keep the icebreaker more business oriented? Have your participants tell you of a time when they received extraordinary customer service from a company, where the company went above and beyond for customer satisfaction. This is a perfect question if the participants on your conference are potential clients, as it’ll give you an idea of how to earn their business.

If you take the time at the start of your call to use an icebreaker, it’ll really help your attendees bond much more quickly, and give a sense of community between the attendees. This will promote more discussion, creativity, teamwork, and help you have a productive conference call.

Icebreakers aren’t just to start your conference; you can use one to end it also so that attendees leave the call on a positive note. When you’re getting ready to end your call, ask for feedback from your attendees in order to evaluate how the conference call went. Ask the attendees to express something positive they learned from the conference. Their feedback will give you an idea of how your planning for this call went and will help your planning for future calls as well.

Peter Doan is Vast Conference's customer service lead and dedicated account manager. With 10-plus years of experience, he's a customer service superstar and a regular contributor here.

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